Current Tenants

Rent FAQs

When is rent due?

Rent is due on the 1st of each month. Rents received after the 1st may be subject to a $75 late fee, which will be charged automatically to your account with the next month’s rent.

 

Rent payments should be sent to:

[Your Building Entity]

C/O FirstService Residential

P.O. Box 327

Emerson, NJ 07630

How do I pay the rent each month?

You can pay your rent with a personal check. If there are multiple tenants in one apartment, we’ll accept separate checks from each tenant, but all the checks must be in one envelope. Please write your address and apartment number on your check. We don’t accept credit cards for rent payments at this time.

 

Rent payments should be sent to:

[Your Building Entity]

C/O FirstService Residential

P.O. Box 327

Emerson, NJ 07630

If I have a question about my rent, whom should I call?

Please contact our office (212) 390–1899.

I didn’t receive a rent envelope or rent bill this month. What should I do?

The rent bill is simply provided for your convenience. It’s still your responsibility to pay your rent on time. Please call our office at (212) 390–1899 with any rent questions.

Apartment FAQs

Do I have to provide my own lock?

We provide a working bottom lock to the apartment. For additional security, we suggest you install a top lock at your expense. You must provide our office with copies of keys for any new locks in case of an emergency.

May I paint the walls of the apartment after I move in?

Yes, you may decorate the apartment as you’d like. However, at the end of the lease, the apartment must be returned in the condition it was rented to you, or the cost of repairs and repainting will be deducted from your security deposit.

May I install an air conditioner?

If you’d like to install an air conditioner, you must have it installed by a licensed professional who has Certificate of Liability insurance. On the Certificate of Insurance, Copperwood Real Estate, LLC, Copperwood Holdings, LLC, Firstservice Residential New York, Inc., and your building entity must be named as additionally insured.

May I install satellite TV?

All Copperwood Real Estate properties are serviced by Time Warner Cable. At this time, FiOS and satellite television installations are not permitted in the apartments or on the building roofs.

Who is responsible for maintaining the carbon monoxide monitors?

Copperwood Real Estate is responsible for providing a working smoke and carbon monoxide monitor at move-in. It’s your responsibility to change the batteries to ensure the carbon monoxide monitor remains operational, and to advise us if the monitor breaks. To do so, you may request maintenance with the form on the left sidebar or call us at (212) 390–1899.

What is the difference between a window gate and a window guard?

A window guard is legally required on all windows if children under 10 years old live in the apartment. You can request a window guard from the Management Office. Each window guard costs $10 and will be installed by our staff.

 

A window gate covers the entire window, and is installed and maintained at the tenant’s discretion. You must remove the window gates before you vacate the apartment.

Roommate FAQs

What should I do to switch roommates or add an additional roommate?

We do not allow roommates to be changed or added at any point during the 12-month lease period. We do allow roommates to be changed or added when the lease is renewed, however, as long as the new roommate meets our income qualifications, has a qualified guarantor or uses Insurent.

Lease FAQs

Is it possible to extend my lease?

Leases are not extended on a month-to-month basis. However, full-term (12-month) lease renewals may be offered at the end of the lease term.

I’m planning to vacate my apartment. What should I do?

If you’re vacating your apartment, you must give us written notice at least 30 days in advance. Please send a letter with your intent to vacate to Copperwood Real Estate, 317 East 84th Street, New York, NY 10028. Additionally, you must give our office one copy of your keys at least 30 days prior to vacating.

When will I receive my security deposit back?

You’ll receive your security deposit approximately 30 to 60 days after the apartment has been vacated. If there is no damage to your apartment and no balance due on your rent account, your security deposit will be returned under the terms of the lease. If there are damages or money is owed on the rent account, the cost to repair the damages or pay the money owed will be deducted from your security deposit.

 

Please email your forwarding address to info@copperwoodnyc.com to request that your security deposit be returned. If you have any questions about your security deposit, please contact our office at (212) 390–1899. For questions about end-of-lease deductions to your security deposit, please contact our Operations Department in writing at info@copperwoodnyc.com.

How does the interest on the security deposit work?

Since the interest is not compounded and there are administrative costs in managing the security deposit, the amount of interest added to the security deposit at the end of your lease is negligible. For further questions about this issue, please contact our office at (212) 390–1899.

How do I renew my lease?

If your unit is rent stabilized, you’ll receive an offer to renew in the mail 120 days before the expiration of the lease. If your unit is free market, you’ll receive an offer to renew from the management company in the mail 30 to 60 days before the expiration of the lease.

How do I break my lease?

You’ll need to complete the following steps:

  1. Notify our Leasing Manager in writing of your intention to vacate at least 30 days prior to breaking the lease. Please include the exact date you plan to vacate the apartment.
  2. We’ll provide you with a Lease-Break form. Complete and submit this form to us, along with a certified check for the rent for your final month of occupancy, plus a lease-break fee in the amount of two months’ rent.
  3. Copies of all apartment door keys must be delivered to our office no less than 30 days prior to vacating.
  4. The security deposit may not be used to pay rent.
  5. Please contact our Leasing Department for additional information at info@copperwoodnyc.com.
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